FAUX STONE PANELS FREQUENTLY ASKED QUESTIONS Q: Are the non fire-rated faux panels safe to use around a fireplace? A: We recommend the fire-rated faux panels when the product is being installed anywhere near extreme heat. The non firerated faux panels have a flash point of over 600 degrees Fahrenheit (over 315 degrees Celsius). Our fire-rated faux panels have an ASTM E-84 Class A rating & we provide certification. Q: When installing the faux panels, if I incorrectly drill the screws--will the faux panel crack? A: If you incorrectly drill screws when installing faux panels, they will not crack. That's a real benefit of working with our panels! Since our simulated siding is not wood, there is no splintering or flaking, and unlike real stone or slate our faux stone panels will not crack, you just get clean lines. Q: Can I hang pictures on the faux panels? A: Yes, you can hang pictures on the faux panels. We strongly recommend that you use a molly or screw into a stud if the panels are installed on drywall. CUSTOMIZING FAUX PANELS TO MEET YOUR NEEDS Q: What type of paint can I use when repainting faux panels? A: We recommend using water-based, acrylic or latex paint when repainting faux panels. Q: Can I get a faux panel half in one color and half in another? A: No, we cannot divide a faux panel into two separate colors. STORING FAUX PANELS TIPS FOR INSTALLING FAUX PANELS Q: Can I work with standard tools on faux panels? A: Yes! You can cut, route, drill and fasten faux panels with ordinary woodworking tools for use by the novice or master. Use standard saw blades for cutting. Q: What tools do I need to install faux panels? A: Faux panels are easily installed using tools found in almost everyone's toolbox. To complete a wall, we recommend using: Screws, Construction Adhesive/Glue (we recommend PL® Polyurethane Premium Construction Adhesive), Screwdriver, Sandpaper or sanding block, Caulking gun, and colormatched textured caulk. Optional: Saw (for custom cutting). Q: Will the faux panels slide right in together? A: It is possible that there may be some high-points that need sanding. This can be fixed easily just by going over the area with a sanding block. Q: How do I cover corners with faux panels? A: In most cases when rounding a corner, the edges of the faux panels are first cut into two 45-degree angles. Q: Can I use one faux panel on the top of my wall & a second faux panel on the bottom? Will they match up or will I need to use molding? A: Using two faux designs is an excellent way to give visual contrast to a wall! Whether or not you'll want to use molding will depend upon the two designs you choose, you can use molding or you may like it without. Q: How do I store faux panels? A: We suggest storing faux panels flat on a surface in order to avoid bowing. If the simulated siding is stored in an upright position and do bow, lay them flat and they will self-correct. Q: What temperature should I store faux panels? A: Faux panels should be stored at room temperature or cooler. If the faux panels are stored at this range of temperature, they will be ready for immediate use even in cold weather. ORDERING, SHIPPING, AND SAMPLES Q: How can I order faux panels from Architectural Products? A: You can order faux panels online (24 hours a day, 7 days a week) or by calling 1-800-835-4400 (Monday - Friday 8:30am - 5:00pm EST). Q: What does a sample look like and how many free samples can I get? A: While competitors charge for samples, we will be happy to send you two random design samples at no charge (approx 6" x 6"). Free samples [6" x 6"] are taken from full size panels [2' x 4'], so you can easily see the incredible realism of our designs. Need a sample of a specific design? Just note it on your request or contact us at 1-800-835-4400. Q: How many faux panels come in a pallet? A: There are approximately 120 faux panels in each pallet depending on the design choice. Need less? Panels ship via UPS in easy to manage cartons. Architectural Products by Outwater, L.L.C. www. outwater.com 26
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